Handbags from Heaven

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Shipping & Returns

All terms must be met and exchanges will ONLY be allowed on UNUSED items, no exceptions. Thank you.

SHIPPING AND HANDLING

We only use one method of shipping, USPS Mail
We ship worldwide
Shipment is available and only to credit card billing address only.
All Shipments are sent with tracking available for online viewing.
Please make sure you enter the correct shipping address, we are not responsible for reshipment if you provided an incorrect shipping address. We are NOT responsible for reshipment if your packages are lost during transit on returns. Reshipment charge will apply for reshipment. Processing Time will depend on your payment verification procedure.

ALL OF OUR ITEMS SHIP OUT USUALLY WITHIN 2-3 Business Days If in Stock.

Special Orders: Please allow 2 weeks for delivery and possibly longer during peak holidays. For delivery within the U.S. please allow 5-7 business days and 10-14 days for international delivery, however, in most cases your order will arrive sooner. All orders are shipped insured in transit.

Cancellations: We will issue a credit to any and all cancellations requested before an item is shipped. There will also be a 5% cancellation fee of the total sale price to cover the cost of administration and credit card back charges to our site.

RETURNS & EXCHANGES: Our bags are top of the line. We inspect each bag before shipping. All of our items come with a 7-day EXCHANGE ONLY guarantee, from date of receipt. If for any reason you are unhappy with your item you may return the item for an exchange towards something else of equal value or lesser value. No Exceptions!

All exchanges are shipped at the expense of the customer. In addition, any difference in price should also be included. Any exchange received without proper payment or authorization will be marked Refused / Return to Sender. Exchanged items must be new and unused, and in unworn condition. "New and Unused" means that there are no scratches, marks or blemishes on the item, lost or stolen parts (e.g., screws clasps), damage due to personal use, misuse or negligence.

EXCHANGE ONLY guarantee, from date of receipt. If for any reason you are unhappy with your item you may return the item for an exchange towards something else of equal value or lesser value. No Exceptions!

Clearance items and sale items are not included in this return policy and are non-refundable. No Exceptions! We do not accept exchanges after 7 days from the official delivery confirmation date.

We do not accept exchanges of any item with any indication that it has been used or damaged (No Exceptions). THEY WILL BE MARKED RETURN TO SENDER.

It is very important that you include contact information with your name, address, valid e-mail address, phone number and your date of purchase, order/invoice number and form of payment should also be included. This will speed up the process!

HOW TO EXCHANGE PRODUCTS: Please email us for an exchange number within 3 days of arrival, include this number and a reason for the return and include it in the shipment back to us with your merchandise. IMPORTANT: Also include your name/address along with your email, order number and approximate purchase date. Remember that shipping is at the expense of the customer. Please email and tell us a package is coming back & provide us with a tracking number and the name of the carrier you used.

The product is subject to final inspection before your exchange is processed. Allow 1-2 weeks for the exchange to be processed.

THINGS TO REMEMBER:For exchange, the item must be in the exact same condition you received it in. All accessories and tags must be included.

Please e-mail or call us to tell us a package is coming back
All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us.
Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package.
Please allow up to 1-2 weeks for a replacement to arrive.
If exchange is more than original purchase please enclose money order or how you would like to pay the price difference
If there are any other problems, we will make sure that everything will be negotiated to both parties satisfaction. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be exchanged for a new product. Note: All orders regardless of payment require up to 5 business days to process (test and check the product, clear check/money order orders, etc.). By purchasing an item from Handbags from Heaven you are legally agreeing to, and shall abide by, the terms set forth in this return & exchange policy above.

Thank you and enjoy your shopping experience,

Handbags from Heaven